Shipping policy

Helly Shipping Policy

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays may begin processing on the next business day.

Shipping Times

Estimated delivery times depend on the destination, shipping method, carrier, and other circumstances.

Estimated delivery times are shown at checkout when available.

Delivery times are estimates and are not guaranteed.

Tracking

When tracking is available, customers will receive tracking information by email after their order has been shipped.

Tracking information may take some time to become active after the carrier receives the package.

Shipping Delays

Helly is not responsible for delays caused by shipping carriers, weather, customs processing, incorrect addresses, holidays, or other circumstances outside our reasonable control.

If your package appears to be delayed, please contact us and we will assist you in checking the shipment.

Incorrect Address

Customers are responsible for providing an accurate shipping address at checkout.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply to resend the order.

International Orders

International customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by their country.

These charges are not controlled by Helly and may be collected by the destination country’s customs authority or carrier.

Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order number and photographs of the package and product.

If tracking shows that a package was delivered but you cannot locate it, contact us so we can assist with the carrier investigation.

Contact

For shipping questions, contact us at [YOUR CUSTOMER SUPPORT EMAIL].